Submit your review
I can't say enough about my experience at Coastal Sleep. My clinician Simmie was patient and answered all my questions. And when adjustments were needed during my trial, she answered quickly and thoroughly. Its been over a month since I started with my CPAP machine, and already I'm seeing some benefits. I just wish I had of been diagnosed with Sleep Apnea when I was younger. I could have been enjoying these benefits a lot sooner.
Brian, thank you for your 5-star feedback! We have passed on your review to our team and look forward to seeing you in the future! - the Coastal Sleep Team
I’ve been dealing with Carrie Marie at Coastal Sleep in Nanaimo for a couple years now. I don’t normally write reviews and when I do it’s because I’ve had a terrible experience and want to warn others to go somewhere else or because I’ve received exceptional service and I want to let others know that the person or business writing a review has provided me with service that was was way over and above the level of service normally experienced. With positive reviews I also write them in hopes that the person I’m writing about will read my review and feel good about giving the extra effort needed to create such a positive impression and hope that will motivate them to continue to provide awesome service to their customers. I also hope that the persons bosses will read them as well and make a point of doing something to let the person know their efforts are noticed and when the time comes, reward them when appropriate.
I have had approx 10 appointments with Carey Marie and I have never left without feeling very lucky to have Carey to deal with. Sleep Apnea and it’s different treatments are really complicated and I feel Carey has an incredible level of knowledge about the issue as well as the numerous kinds of equipment that can be used to improve the situation.
I have seen a number of different specialists for Sleep Apnea because I have moved to different cities several time since I was diagnosed and began treatment. Carey is much more knowledgeable and easier to work with than any of the other specialists I have seen. While the others seemed mainly interested in getting me a mask and machine and finishing dealing with me Carey has worked much harder to ensure my equipment and direction on how to get the most out of it are the best possible solutions available.
Anyone with Sleep Apnea will likely agree that there’s a big difference between getting something that works and getting the very best equipment for their specific situation. Carey goes that extra mile to ensure I have the equipment best suited to me and that I am using it in the best way possible to maximize the benefits I can get from using the right equipment.
I babbled on a bit too much here but the main thing I want to say is that Carey Marie does an amazing job of helping me maximize the benefits of the very best equipment suited to treat my specific needs and I feel that is much more important when dealing with sleep apnea than any other health issue I have encountered.
I know you will be very happy and feel a lot better if you see Carey about your breathing g issues!!
Dear Dan, thank you for this wonderful note and for sharing your experience with Carey Marie. We can't help but agree with you and will ensure she gets your compliments! - the Coastal Sleep Team
I've had really great experiences there always. Been going there for over 5 years and love it. Navpreet is the best, going above and beyond her duty, thank you very much. The receptionists always great too, thanks.
Tina, thank you for your support over the years! We are so glad to hear that Navpreet and our staff exceeded your expectations! - the Coastal Sleep Team
My dealings with Ray have being very professional and informative he’s always very helpful and understanding..great customer service from all staff.
Would recommend him to all my friends.
Dick, thank you for sharing your wonderful experience with Ray and our team! - the Coastal Sleep Team
I was gobsmacked to discover I had 75 episodes per hour of apnea. Simmie assured me this simple machine would give me restful proper sleep after a lifetime of apneas. Service was great. Information and instructions were clear. I now have less than one (1) apnea happening every night. So simple with such amazing results. Coastal Sleep is the best choice ever.
Hi Donna, thank you for the 5-star rating and kind words! We are so happy to hear you felt such an great improvement with your sleep! - the Coastal Sleep Team
I have been dealing with coastal sleep for 3 years ,must say they are efficient,professional,in their work.
Staff is accommodating and Nikola the tech I deal with is very concerned on my issues and resolves them as best she can.She follows up on issues on hand asap.My questions are answered to the best of her clinical knowledge.
Vic, thank you for your 5-star review and kind words for Nikola and staff! - the Coastal Sleep Team
I highly recommend Coastal Sleep especially Jasleen there. I was a difficult patient as I couldn’t find a mask I liked but jasleen worked until we finally found one I was very impressed with the clinic, walk in and your handled right away. If your looking for a clinic that will take care of you then Coastal Sleep is the place
Erin, many thanks for your 5-star review. It is great to hear of your experience with Jasleen! - the Coastal Sleep Team
Mauricio has been beyond excellent and has been indispensable with regards to my cpap therapy. Dealing with Mauricio and with the clinic has been nothing short of amazing and I really appreciate the excellent customer service. It was very kind of Mauricio to contact my insurance on my behalf to save me the hassle, definitely an extra touch that I didn’t expect and I’m very thankful for that. Many thanks to Mauricio and the team!!
Felix, thank you for your kind note! Mauricio and our team go above and beyond and we are glad to hear it was reflected in your experience. - the Coastal Sleep Team
I have been most impressed with the support I have received from the time I did my sleep test to now, a month since I have had a CPAP machine. I never once felt there was any pressure to purchase a machine. I met weekly with Mary, my respiratory therapist whose main concerns were how comfortable I was using the machine, checking my data to see if it was working for me and giving me options to try different masks. I now know too that she is available for support as long and as often as needed. From testing in the severe range for sleep apnea to now having very few interruptions per night, I feel this has been a game changer for my overall health.
Dianne, we are delighted to read that you had a wonderful experience with our team! We aim to provide the best support with and happy to hear Mary was able to assist. - the Coastal Sleep Team
I would like to express my full satisfaction with the professional service and advice received by The Respiratory therapist Nikola Yee at Richmond branch, Since I was diagnosed having Sleeping Apnea, she was so professionally helpful and followed up with my progress and I’m confident that I’m in a right hand , thanks again to Coastal Sleep and all staffs for such a professional services
Thank you for your feedback, Rostam! We’re so happy to hear that you had a great experience with Nikola. - the Coastal Sleep Team